All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Standard Shipping: Estimated delivery within 7 to 14 business days. Available for all domestic orders.
Express Shipping: Estimated delivery within 3 to 7 business days. Available at checkout for an additional fee.
Please note that delivery estimates are not guaranteed. Actual delivery times may vary depending on your location and carrier conditions.
We offer free standard shipping on all orders over $74. For orders under $99, a flat shipping rate of $7.46 applies.
Express shipping rates are calculated at checkout based on package weight and destination.
We ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.
Delivery times for international orders typically range from 10 to 25 business days, depending on the destination and customs processing.
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update after you receive the shipping confirmation email.
If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible at hello@kilosgear.com with your order number and a description of the issue. We will work with the carrier to resolve the situation and ensure you receive your order.
For packages marked as delivered but not received, please check with neighbors, building management, or your local post office. If you are still unable to locate your package, reach out to us within 7 days of the delivery date.
If you have any questions about shipping, please don't hesitate to contact us at hello@kilosgear.com.